Studio / Policies

Credit & refund policy

Clear expectations for prepaid rendering and uncertain provider results.

Pre-launch policy draft. Review with the legal operator and confirm support details, merchant identity, jurisdiction, and actual provider retention practices before accepting customers or payments.

Before submission

Manual drafts, document preview and copying prompts are free. Optional AI storyboard planning has its own fixed credit quote and explicit confirmation, separate from a video render quote. No automatic repeat request or top-up is made. Unusable or failed AI plans return the reserved planning credits; uncertain completion may require support review.

Provider rejects a request

A verified rejection before acceptance returns reserved credits automatically.

Ambiguous errors

If the provider response is uncertain, the render is marked for reconciliation. Credits remain reserved until the actual charge can be verified.

Unusable creative results

Creative quality is subjective. Any discretionary credit adjustments require a published process and review; we do not promise automatic refunds for style preferences.

Payment disputes

A verified payment support contact and jurisdiction-specific consumer rights statement must be finalized before enabling payment.